Boring Details

Alteration or cancellation by you

Any alteration you request after receiving our confirmation, but more than two months before departure, is subject to an amendment fee of £25 per booking (not per person). We reserve the right to treat any subsequent change you request as a cancellation (with penalties as set out below) and a new booking. Cancellations, which must be notified in writing, are subject to the following penalty charges per person:

Alteration or cancellation by us

In the event of a major alteration (such as flight change of more than 12 hours), we will offer you either a comparable alternative holiday or a full refund of all payments made. If a lower category of accommodation is offered and accepted we will also refund you the difference in cost plus at least 5%. No compensation will be payable if cancellation is brought about by force majeure (e.g. terrorist activity, strikes, technical problems with transportation, alteration or cancellation of scheduled services etc) or by any other events beyond the control of Hidden Greece.

Problems abroad

If you have a problem during your holiday you must inform the hotelier/ owner of the property in which you are staying and/or our local agent. If that fails to resolve the matter you must inform us in the UK by phone, e-mail or fax (the numbers are given in the Desperately Dull Details sent with your tickets): we cannot accept any responsibility if we have not been given the chance to correct whatever is wrong. If you still have a complaint, you must send us full details in writing within 28 days of returning from holiday.

In the unlikely event of the complaint not being amicably resolved, disputes may be referred to arbitration under a scheme devised by arrangement with ABTA but administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Alternatively, AITO’s Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy solution. Whichever option you choose, neither scheme applies to claims for amounts greater than £2,500 per person (or £7,500 per booking) nor to claims which are solely or mainly in respect of physical injury or illness or their consequences. If you seek redress under either scheme, written notice requesting arbitration must be given within nine months after the scheduled date of return from the holiday.

Assistance whilst on holiday:

Hidden Greece will, at its reasonable discretion, provide general assistance when, through misadventure, clients suffer illness, injury or death during their holiday arising through an activity not forming part of the invoiced inclusive tour. This assistance may consist of advice and initial financial aid up to a limit of £5,000 per booking form. If legal action is taken by the client with the prior agreement of Hidden Greece, any initial legal costs will be met, provided such assistance is requested by the clients within 90 days from the date of the misadventure. In the event that there is either a successful claim for costs against a third party or that there is suitable insurance in force, the actual costs incurred by Hidden Greece are to be recovered from the clients.

Your Security:

Hidden Greece and Simply Simon Holidays are trading names of Sunvil International Sales Ltd, a bonded tour operator holding Air Travel Organiser's Licence 808 issued by the Civil Aviation Authority. Your booking is subject to the conditions imposed by the air carrier and such provisions may limit their liability.

"Same to you, Eleni".
(But try to avoid confrontation.)

Martian invaders

Actually it's autumn, but very thoughtful of you.

Better not to invite trouble - we won't bail you out

Beware of other road users

Beware of other road users - 2